Shipping

delivery times
On average, orders arrive to the destination address in 3-4 days. The delivery time will depend primarily on a few factors: day order is received (Friday, Saturday and Sunday orders usually ship next business day), whether modifications are requested and shipping service.

shipping methods
Shipping within the United States is free for all orders. We ship items using United States Postal Service (USPS) Priority Mail Service. Insurance is NOT included in the free shipping and is the responsibility of the customer. Insurance can be added as an option. The additional insurance cost will be added to your order. We STRONGLY recommend that our buyers add insurance to ensure that your money will not be lost anywhere. We consider insurance to be peace of mind for a just little extra. If insurance is not added WE CANNOT be responsible for lost packages.

Insurance is required on all international shipments, see international orders and shipping below.

If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email.

international orders and shipping
btwisted has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

worldwide shipping
International shipping is currently available WORLDWIDE from btwisted. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

check status of international order
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

international order customer support
We can answer any questions about a product prior to placing an order. Once your order has been placed, all inquiries regarding your international order should be directed to International Checkout at the following:

E-Mail: support@internationalcheckout.com
USA Phone: +001.310.601.8196
USA and Canada: +1.866.682.0641
UK Phone: +44.20.8133.2436
Australia Phone: +61.28003.4685
Denmark Phone: +45.36.950312
Sweden Phone: +46.4069.35779
Hong Kong Phone: +852.8175.6057
Japan Phone: +81.50.5534.6826
Finland Phone: +358.(02)3619.0437
Brazil Phone: +55.(11)3717.5368
Dominican Republic Phone: +1809.202.3017
Ireland Phone: +01 443 3715
Mexico Phone: +55 8421 8266
New Zealand Phone: +09 889 0408
All Others: +001.310.601.8196

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

customs or import duties for international orders
Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.

btwisted ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office.

Contact

Dan Johnson
dan@btwisted.com
727-555-1212